Refund policy
Returns
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at contact@fashnexy.com.
If your return request is approved, you have 30 days to send the item back. Items returned without first requesting a return will not be accepted.
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.
You can contact us at contact@fashnexy.com for any questions regarding returns.
Order Cancellation
Once an order has been processed and fulfilled, it cannot be cancelled or modified. If you no longer wish to keep your order after receiving it, you may request a return in accordance with this Return Policy.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and, where appropriate, provide a replacement, repair, or refund in accordance with your statutory rights.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products.
- Gift cards.
- Sale items (unless faulty or required by applicable law).
If you have any questions about a specific item, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to return the original item. Once your return has been accepted, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Where eligible, refunds will be issued to the original payment method used for the purchase.
If you prefer, we may offer store credit as an alternative to a monetary refund. Acceptance of store credit is entirely optional and does not affect your statutory rights.
If your refund is approved, it will be processed within 14 days after we receive the returned item (or, where applicable, proof that it has been sent back).
If you have not received your refund after this period, please contact us at contact@fashnexy.com.